Orders placed by 10:00 AM and in stock will be shipped same day. Delivery time is 3–5 business days.
Your orders will be shipped via the contracted shipping company you select on the payment screen. Our contracted companies are: PTT Kargo and HepsiJet Kargo.
PodyumPlus.com delivers to all parts of Turkey. In areas without contracted shipping, distribution is carried out on specific days under the Mobile Region program.
The shipping fee is a fixed amount of 100 TL.
Shipping fees are charged for every order. However, Free Shipping campaigns are held periodically.
Yes, we provide worldwide delivery with international shipping companies.
After logging in, you can click the “Cancel Order” button in the “My Account / My Orders” section. You can also submit a cancellation request via our 0850 346 89 76 WhatsApp line or our Call Center.
Note: Orders cannot be canceled once they have entered the “Shipping Stage.”
Check the package upon delivery. If there is any damage, have the delivery agent fill out a Damage Report Form. If you notice the damage later, contact the relevant branch and request that a report be filed. If you encounter any problems, please contact us.
You can track your order by clicking the “Where's My Package?” button in the upper left corner of our website or by going to the “My Account / My Orders” section.
No, deliveries are not made on public holidays.
The invoice is sent on the package as required by law.
Yes, all prices include VAT.
Yes, you can pay by bank transfer/EFT.
Yes. Installment options are available for Bonus, World, Maximum, CardFinans, Paraf, and Axess cards.
We currently do not offer cash on delivery. You can make your payments by credit card or bank transfer/EFT.
Yes. If we have the same product in a different size in stock, you can exchange it. If not, you can exchange it for another product.
You can get support from our Call Center at +90 850 346 89 76 or you can make the exchange according to the information in the SMS you receive when the product reaches us.
The product can be exchanged within 14 days after delivery.
No, exchanges can only be made once. Furthermore, returns of exchanged products will not be accepted.
To process your return, you must send the item back within the legal timeframe along with the invoice you received. Returns/exchanges are handled via PTT Kargo.
Follow the steps “My Account” / “My Orders” / ‘Return’, select the product to be returned and the reason for the return, and click the “Create Return Request” button to create a return request. After creating your return request, you can send your package to a PTT Kargo branch for free using our agreement number 302549672.
Returns sent without the agreed-upon shipping code will not be accepted.
In short; after you receive an informational SMS, you can create a Exchange or Refund Request from the order details.
When the product(s) you send are received by our company, they first undergo a quality control process. At this stage, the products are checked for damage, whether the labels have been removed, whether they have been used, and whether there are any stains or odors. When the products pass quality control, they are approved, and a Exchange Code is generated by the system, and an informational SMS is sent to you. You can see this code and the amount in your order details.
You then have two options:
Note: If you placed your order using the Wire Transfer/EFT method, you will need to enter your bank account information at this stage.
Approved refunds will be deposited to your card or bank account within 2–5 business days.
The right to withdraw without giving a reason is 15 days.
You only need to send it with the PTT Kargo agreement number 302549672, without specifying an address.
The amount will be refunded to your card in a lump sum. The bank will reflect your refund in installments.
Yes. You can use your refund voucher for any purchase without any time limit.
If the remaining amount after the return falls below the campaign limit, the shipping fee will be deducted from your total refund.
